Frequently Asked Questions
To register for an account, fill out the registration form with your username, email, and password. Ensure your password meets the security requirements and confirm your password. After submission, check your email for a verification link.
Your password must be at least 8 characters long, include at least one letter, one number, and one special character from @$!%*#?&.
If you did not receive a verification email, check your spam or junk mail folder. If you still cannot find the email, please contact our support team for assistance.
No, each email address can only be associated with one ShareNest account.
If you forgot your password, go to the sign-in page and click on the "Forgot Password" link. Follow the instructions to reset your password.
After registering, you will receive an email with a verification link. Click on the link to verify your account. If you do not receive the email, check your spam folder or contact support.
If you encounter an error during registration, ensure all fields are filled out correctly and try again. If the issue persists, please contact our support team for help.
Currently, you cannot change your username after registration. However, you can update your email address in your account settings.
To view available listings, you need to join a location. Once you are part of a location, you can see the listings for sharing and wanted items in that area.
You can filter listings by type using the filter buttons at the top of the listings section. Click "All" to see all listings, "For Sharing" to see items available for sharing, and "Wanted" to see items that are being requested.
Use the search bar at the top of the listings section to search for specific items. Enter your search term and press Enter. The listings will update to show items that match your search.
To send a message to the lister, click on the "See details" button on a listing. In the modal that appears, type your message in the provided textarea and click "Send." Make sure your message is at least 2 characters long.
If you encounter an error while sending a message, ensure all required fields are filled out correctly and try again. If the issue persists, please contact our support team for assistance.
To report a listing, click on the "Report this listing" link in the listing's modal. Confirm that you want to report the listing. The listing will be reviewed by the admin team.
The map may not be displayed for every listing if the user has not completed their address information in their profile. Ensure that your profile has a complete and accurate address to enable the map feature for your listings.
To create a listing, you must be associated with at least one location. If you are not part of any location, please join a location first.
You need to provide a title, description, location, type (For Sharing or Wanted), and optionally upload images for your listing.
You can upload up to 5 images for your listing.
Ensure that all required fields are filled out correctly. The title, description, location, and type are mandatory fields. If you continue to experience issues, please contact our support team.
You earn green points by creating listings. Each successful listing creation adds one green point to your account.
In the location field, select the location from the dropdown menu where you want your listing to be visible. You must be associated with the chosen location.
You can only edit your listings if you are logged in and have permission to edit the specific listing. If you are not logged in or do not have permission, you will not be able to edit the listing.
To update the details of your listing, fill out the form with the new title, description, type, and status. Then, click the "Update Listing" button to save the changes.
To delete your listing, click the "Delete Listing" button. A confirmation modal will appear. Confirm the deletion to permanently remove the listing.
When you update your listing and upload new images, all previous images will be deleted, even if you upload only one new image. Make sure to upload all the images you want to keep.
Ensure that all required fields are filled out correctly. The title, description, type, and status are mandatory fields. If you continue to experience issues, please contact our support team.
Yes, you can change the status of your listing to available, unavailable, pending collection, or under review by selecting the appropriate option from the status dropdown menu.
You earn green points by creating and sharing listings. Each successful listing creation adds one green point to your account.
You need to be logged in to join a location. If you are not logged in, please sign in first. Ensure that you are not already a member of the location you are trying to join.
To join a location, find the location you want to join in the list and click the "Join" button. Ensure you are logged in and not already a member of that location.
To leave a location, find the location you want to leave in the list and click the "Leave" button. Ensure you are logged in and a current member of that location.
Ensure that you are logged in and have a valid session. Check that you are not already a member of the location you are trying to join or that you are a member of the location you are trying to leave. If the issue persists, please contact our support team.
To delete a listing, click the "Delete" button next to the listing you want to remove. A confirmation message will appear asking if you are sure you want to delete the listing. Confirm to proceed with the deletion.
To edit a listing, click the "Edit" button next to the listing you want to modify. You will be redirected to an edit page where you can update the listing's details.
Listings can be sorted by title, type, or date added. Click the column headers in the table to sort the listings accordingly. The sort order can be toggled between ascending and descending.
The status badges indicate the current state of your listing:
- Available - The listing is active and available for others to view.
- Unavailable - The listing is currently not available.
- Pending Collection - The listing is pending collection.
- Under Review - The listing is under review by the admin team.
You earn green points by creating and sharing listings. Each successful listing creation adds one green point to your account.
To view your conversations, navigate to the "Conversations" section in your dashboard. Here you can see all your conversations, including unread messages.
To update your profile, click the "Edit" button. This will make the fields editable. After making changes, click the "Save" button to save the updates. You must provide your current password to confirm changes.
To change your password, enter your new password in the "New Password" field and confirm it in the "Confirm New Password" field. You must also provide your current password to save the new password.
To upload a new profile image, click the "Edit" button to enable the file input. Select your new image and it will be uploaded when you save your profile changes. Accepted formats are JPG, JPEG, PNG, and GIF.
Ensure all required fields are filled out correctly and your current password is provided. If you continue to experience issues, please contact our support team.
To delete your account, enter your current password in the "Delete Account" section and click the "Delete Account" button. This action is irreversible and will permanently remove your account and all associated data.
Providing your current password ensures that only you can make changes to your profile. This is a security measure to protect your account from unauthorized access.
Accepted file formats for profile images are JPG, JPEG, PNG, and GIF. Ensure your image is in one of these formats before uploading.